If it fails at its job, we replace it.
Unlimited replacements for defects in materials and workmanship, claimed with one email: no forms and no return shipping. Free in the first 6 months, then at a prorated fee based on the age of your cover.
Photos in, cover out.
Whatever failed, the seam, the tear, the buckle, a couple of clear photos is all the evidence we need.
Send them with your name and order number to warranty@carcover.ca. No forms, no phone tag, no shipping the old cover back.
We reply within one business day. In the first 6 months a covered defect gets a brand-new cover free. After that, the replacement is offered at a prorated fee based on the age of your cover.
A warranty you can actually use.
Most cover warranties look good on paper and fall apart at claim time. Here is how ours works next to a typical one.
| What matters | CarCover.ca | Typical cover warranty |
|---|---|---|
| Warranty length | Up to lifetime | ×Typically 1 to 5 years |
| How to claim | Photos by email | ×Claim form plus proof of purchase |
| Ship the old cover back | Never | ×Usually, at your cost |
| Registration | None, coverage is automatic | ×Often required |
| Response time | Within 1 business day | ×Often weeks |
| Number of replacements | Unlimited | ×Often one per order |
| Replacement covered again | Yes, for the full term | ×Often not |
What a replacement costs.
The price of a replacement depends on how old your cover is, measured from the original order date.
A covered defect gets a brand-new cover at no charge.
A discount off the original price that steps down as the cover ages. Each grade has its own schedule.
Apply your warranty to an upgraded cover at a flat warranty-customer price, shipping included, with a new lifetime warranty.
- The fee is a percentage of the cover’s original list price on the day you bought it, not a promotional price you may have paid and never today’s price. Example: a cover with an original price of $179.97, in the 70% off tier, has a replacement fee of $53.99.
- Damage from storms, severe winds, floods, fires or pests is not eligible for a free replacement. Those claims qualify for 70% off the original price when made within the first 12 months.
- A prorated replacement keeps the warranty date of your original order.
What counts as a defect.
The warranty covers defects in materials and workmanship under normal use. Here is what that means in practice.
Storm, wind, flood, fire and pest damage isn’t a defect, but it qualifies for 70% off the original price when claimed within the first 12 months. Unsure? Send the photos anyway, we err on the side of the customer. Full warranty terms
Common questions
When does coverage start and how do I register?+
Coverage starts the day your cover is delivered, automatically, there’s nothing to register and no receipt to keep. Your order number is the whole paper trail.
Is a warranty replacement free?+
Free in the first 6 months from your purchase date. After that, a replacement is offered at a prorated fee: a discount off the cover’s original list price that steps down as the cover ages. The full schedule for every grade is in our Terms and Conditions.
Is there really no cap on replacements?+
Really. If a replacement develops a covered defect years later, that one is replaced too, for the full term of your grade, at the prorated fee for your original order date. The warranty belongs to the original purchaser.
Do I ship the failed cover back?+
Never. Photos tell us everything we need; the old cover is yours to keep, cut up for drop cloths, or recycle.
What if I’m not sure it’s a defect?+
Send the photos anyway. Our team errs on the side of the customer, the worst case is we explain what happened and how to prevent it.
Which grades have the lifetime term?+
Supreme Shield HD, Gold Shield 5L and Black Satin BL are covered for as long as you own them. Silver Shield 3L carries 5 years, Bronze Shield 2L carries 3 years, and the Indoor Inflatable Bubble carries 2 years.
Ready to cover your ride?
Pick your vehicle and every cover you see is guaranteed to fit it. It takes 30 seconds.